B2B Support Specialist

Full Time
Brno
Job-ID: 870

Description

As our Partner Care Specialist, you will be responsible for delivering the highest standard support to our
business partners (leading airlines and online travel agencies, like Booking holding group – Priceline,
Agoda, eSKY, Hopper, and many others). You will communicate directly with them via phone, email, or chat
and take full ownership of their requests to make sure that each communication will end with fast
resolution and a smile on their face.

Responsibilites

• Act as a part of the dedicated team operating 24/7 and handle any and all inquiries and requests
from our B2B partners
• You will be responsible for handling all requests through various sources – calls, emails, chat,
tickets, or internal systems
• Take full ownership of the whole process around our B2B partners’ requests and ensure the
solution delivery with the highest standards within the targeted SLAs
• Provide continuous feedback from both our internal teams and B2B partners to ensure the best
quality of the services we provide

Requirements

• Excellent command of English (level C1) both spoken and written
• Previous customer support experience
• Advanced computer skills and Internet user skills
• Excellent communication and problem-solving skills with a customer-oriented approach
• Independence as well as the ability to work in a team environment

The role has rotating shifts, mainly day (9:30am to 5:30pm) and afternoon shifts (3pm to 11pm) plus
maximum 1-2 night shifts per month (11pm to 7am). The shift length is 7.5hrs + 30mins break.

 

We offer you

• Besides a motivating salary, we offer quarterly bonuses dependent on the company’s overall
results and your own performance.
• The opportunity to join our Phantom Stock scheme (for roles from level 5 upwards).
• Occasional work from home and/ or our modern office located in ZET Nová Zbrojovka with in-house gym, masseur, sleeping spots, canteen, showers, chillout zones, free refreshments, Rebelbeans coffee, garage for cars/motorbikes/bicycles.
• We enjoy benefits, such as meal vouchers, 20+5 days of paid vacation, Cafeteria, sick days, VIP Medical Care, multisport card, career development framework. We offer unlimited contracts within a forward-thinking and ambitious company.
• We’re rewarding Kiwis with flight vouchers to celebrate their Kiwi anniversaries.
• Grow.Kiwi program which supports parents and keeps them engaged with the company.

Questions?  Call +357 96 562 822

Apply now!

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