German Customer Advisor – Lisbon

Full Time
Lisbon
Job-ID: 878

Description

Are you passionate about costumer support and technologies? Would you like to join one of the top BPO companies in Lisbon? Our client is a global leader and one of the biggest companies in Portugal.

Your mission as a customer support agent is to support their activities offering the best quality service to their customers, while working with prestigious worldwide brands.

Responsibilites

  • Represent a worldwide brand:
  • Integrate a multicultural environment;
  • Develop customer relationship and grant the best experience for the customer;
  • Troubleshoot through the use of open questions, support documents, and system training;
  • Offer recommendations to common problems or frequently asked questions.

Requirements

  • Fluency in German C2 Level or Native);
  • Good knowledge of English (B2 level);
  • Typing Speed: 25 words per minute.
  • Availability to work in rotating shifts
  • Good computer skills;
  • Any kind of previous experience or contact with clients
  • Excellent communication skills;
  • Good listening and empathy skills;
  • Good time management skills;
  • Team spirit and flexibility.

Benefits

  • Cross Border Talent’s Offer:
    • Paid travel Expenses;
    • Signing Bonus of 2500€
    • Accommodation offered during your stay in Portugal
    • Health Coverage and Private Health Care;
    • Working hours: 40h per week = is 8 hours per day / 5 days a week;
    • Portuguese lessons
    • Surf lessons, social events, city discounts

Questions?  Call +357 96 562 822

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