Guarantee Specialist

Full Time
Brno
Job-ID: 871

Description

The Guarantee Team is looking for talented people who are willing to grow and develop their
skills as well as gaining invaluable experience by becoming part of a heroic team. The Guarantee
Team is always on hand to save the day for our customers!
Guarantee specialists are part of the elite within Kiwi.com’s Customer Support. They directly
contribute to our common goal of ‘making travel better’ on a daily basis.
We are changing the way people view their travel experience.

Responsibilites

• You will acquire and apply a broad set of skills in all areas of our booking processes and
gain a unique and valuable insight into the world of travel emergencies and crisis
management.
• You will navigate our customers through unexpected air travel emergencies such as
strikes, natural disasters, and airlines that cease operations. You will provide them with
much-needed guidance and reassurance.
• You are expected to think on your feet and give your very best to ensure that a favorable
resolution is achieved for our customers and Kiwi.com.
• You are a social individual who enjoys conversing with customers and will be an
ambassador for Kiwi.com. The vast majority of interactions with our passengers will occur
by phone and the chat option is also available for our passengers.
• You are flexible and readily adaptable when performing the necessary tasks. If things get
a bit hectic, you can remain calm under pressure and be proficient in all back-office
duties.
• An advanced level of English is required.

Requirements

• We all know travel can be stressful sometimes. Most of us have experienced a delay or
missed flight. Our principal goal is to turn this unpleasant experience into a more
bearable one for our customers. As a Guarantee Specialist, this will be your priority.
Guarantee specialists are Kiwi.com’s saviors who step-in to ensure our customers get to
their final destination no matter what. In addition, you will provide vital support and
reassurance to them every step of their journey.
• We are looking for someone who can find the right balance between Kiwi.com’s needs
and our customer’s satisfaction. We value natural soft skills immensely and the ability to
adapt to a situation accordingly. We want to hear from empathic, polite, and helpful
people who have the ability to be firm and assertive whenever necessary. We are looking
for people who enjoy helping others.
• We welcome people with previous experience as well as more recent recruits to Kiwi.com.
What we care about most is your attitude and commitment to work towards our common
goal of Making Travel Better.

• It’s rotating shift work, you should be able to work morning (7:00 am – 3:30 pm) and
afternoon (1:30 pm – 10:00 pm) shifts with an irregular shift pattern. This is a full-time
position and the team is operating 7 days a week.
• We need someone to start ideally in August. This role is only open to candidates eligible
to work within the EU. Kiwi.com is unable to provide work visa sponsorship for this role.

Questions?  Call +357 96 562 822

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