POLE TO WIN

Full Time
Romania
Job-ID: 873

Description

  •  Your role is mostly supporting customers/users by email/chat as well as testing/playing the games… on Nintendo, Xbox & PlayStation.

Responsibilites

Contract @ the beginning is 6 months and if performing well it’ll go perm
Starting salary of Polish (4500 RON NET) + meal tickets (15ron/ticket), plus a free fruit day, occasional team buildings, coffee at the office, 7card, private insurance
Working schedule would be Mon-Sun (day shift normal office hours), 1 month working all weekends, the following would be none, if so then your hourly rate @ the weekends would be 15% more.
Solving issues for the new released Fallout game (PS4, Nintendo and XBOX)
 You’d be using Templates for answers to end customers under development; agents will have the chance to build the Database
 Lunch break 1 hr + 2 screen breaks, 15 minutes each
 Recruitment process: 1 translation test + 1 interview, all together 2hrs 30’, in the same day
The role is Back office only, no phone support, focus on quality work, direct access to the client and this is a startup project so again every opportunity to more!

Requirements

Identifying software and hardware issues, also user training issues and communicating this distinction of the three to customers and giving them solutions
Identifying trends in customer problems and provide clear feedback based on independent testing
Performing creation, editing, and maintenance of client accounts using company-provided software tools
Assisting customers with application installations; configurations; installation of software updates and patches
Provide support via email for inbound customer contacts seeking technical assistance and billing queries
Carry out research to troubleshoot customers’ technical problems
Research new resolutions for addition to knowledge database
Perform any other duties related to technical support as and when required
Ensure that client escalation procedures are adhered to
Responsible for providing exhaustive and complete troubleshooting before escalation
Any other reasonable duties as directed by line manager

Questions?  Call +357 96 562 822

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